Privacy Policy

At Fanpay Digital, we value the trust you place in us. Protecting your personal and financial information is our top priority. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Fanpay Digital mobile application and services.

1. Information We Collect

When you use the Fanpay Digital app, we may collect the following information:

Personal Information: Name, Mobile Number, Email Address, Aadhaar Number, PAN Number, etc.

Financial Information: Bank details, transaction details, wallet information.

Device Information: IP address, device model, operating system, location (for compliance and fraud prevention).

Usage Data: Login history, service usage patterns, customer support interactions.

2. How We Use Your Information

We use your information responsibly to provide you with secure, smooth, and convenient services. This includes:

Enabling AEPS, DMT, BBPS, PAN, UPI, and other services.

Completing KYC & identity verification as per government guidelines.

Processing secure transactions and ensuring fraud prevention.

Sending important updates, transaction alerts, and promotional offers.

Improving our app experience and introducing new features.

3. Data Security

All transactions are protected with bank-level encryption.

We follow strict RBI, NPCI, and government compliance guidelines.

Sensitive data is never shared with third parties without consent.

Regular monitoring and audits are done to prevent unauthorized access.

4. Sharing of Information

We do not sell or rent your personal data. Information may only be shared with:

Authorized Banks, NPCI, BBPS & Payment Gateways – to process transactions.

Government or Regulatory Bodies – when required by law.

Service Providers – for technical support, fraud detection, or app improvement (bound by confidentiality).

5. Cookies & Tracking

Fanpay Digital may use cookies or similar technologies to:

Remember your preferences.

Improve app performance.

Track usage for analytics and better services.

You may disable cookies in your device settings, but some features may not work properly.

 6. User Rights

As a user, you have full control of your data. You can:

Access your personal data at any time.

Request corrections or updates.

Withdraw consent for promotional communication.

Request deletion of your account & data (subject to legal requirements).

7. Third-Party Links

Our app may contain links to third-party services (such as flight booking, insurance, etc.). We are not responsible for their privacy practices. We advise you to review their policies before using their services.

8. Children’s Privacy

Fanpay Digital is not intended for children under 18 years of age. We do not knowingly collect data from minors.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect regulatory, security, or service changes. We encourage users to review it regularly. 

10. Contact Us

For any queries, concerns, or complaints regarding privacy and data security, please contact:

Email: info@fanpay.in

Website: www.fanpay.in

Fanpay Digital – Your Growth, Our Mission 

We are committed to keeping your data safe, private, and secure, while empowering you with a seamless digital financial experience.