Privacy Policy
At Fanpay Digital, we value the trust you place in us. Protecting your personal and financial information is our top priority. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Fanpay Digital mobile application and services.
1. Information We Collect
When you use the Fanpay Digital app, we may collect the following information:
Personal Information: Name, Mobile Number, Email Address, Aadhaar Number, PAN Number, etc.
Financial Information: Bank details, transaction details, wallet information.
Device Information: IP address, device model, operating system, location (for compliance and fraud prevention).
Usage Data: Login history, service usage patterns, customer support interactions.
2. How We Use Your Information
We use your information responsibly to provide you with secure, smooth, and convenient services. This includes:
Enabling AEPS, DMT, BBPS, PAN, UPI, and other services.
Completing KYC & identity verification as per government guidelines.
Processing secure transactions and ensuring fraud prevention.
Sending important updates, transaction alerts, and promotional offers.
Improving our app experience and introducing new features.
3. Data Security
All transactions are protected with bank-level encryption.
We follow strict RBI, NPCI, and government compliance guidelines.
Sensitive data is never shared with third parties without consent.
Regular monitoring and audits are done to prevent unauthorized access.
4. Sharing of Information
We do not sell or rent your personal data. Information may only be shared with:
Authorized Banks, NPCI, BBPS & Payment Gateways – to process transactions.
Government or Regulatory Bodies – when required by law.
Service Providers – for technical support, fraud detection, or app improvement (bound by confidentiality).
5. Cookies & Tracking
Fanpay Digital may use cookies or similar technologies to:
Remember your preferences.
Improve app performance.
Track usage for analytics and better services.
You may disable cookies in your device settings, but some features may not work properly.
6. User Rights
As a user, you have full control of your data. You can:
Access your personal data at any time.
Request corrections or updates.
Withdraw consent for promotional communication.
Request deletion of your account & data (subject to legal requirements).
7. Third-Party Links
Our app may contain links to third-party services (such as flight booking, insurance, etc.). We are not responsible for their privacy practices. We advise you to review their policies before using their services.
8. Children’s Privacy
Fanpay Digital is not intended for children under 18 years of age. We do not knowingly collect data from minors.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect regulatory, security, or service changes. We encourage users to review it regularly.
10. Contact Us
For any queries, concerns, or complaints regarding privacy and data security, please contact:
Data Retention
Data retention period is 6 months. We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in public domain. Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us. We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.
Email: fanpaydigital@gmail.com
Website: www.fanpay.in
Fanpay Digital – Your Growth, Our Mission
We are committed to keeping your data safe, private, and secure, while empowering you with a seamless digital financial experience.